Products and Ingredients

Are Zelania products safe to use during pregnancy and breastfeeding?

Yes, Zelania products have been formulated and produced with the most sensitive user in mind – pregnant and breastfeeding women. All of the ingredients used are natural and safe to use. 

Before buying your product, can I try a sample to check compatibility with my skin?

Yes, you can check out our samples and product offering in our shop, please click the link here.

How long can I store the product for?

Zelania products have a 6 months period after opening, which means you should use up the product within 6 months from the first application. We recommend storing this product in cooler temperatures under 20°C and away from direct sunlight.

Are Zelania products tested on animals?

No, Zelania takes animal welfare extremely seriously and thus none of Zelania products are or ever will be tested on cute bunnies and animals. However, we do conduct patch testing on humans with prior consent and approval.

Are Zelania products Cruelty-free?

Yes, Zelania skincare range takes the utmost care during every step of product development and production. All ingredients and derivatives sourced are stringently evaluated and must conform to Cruelty-free status.

Are Zelania products Vegan friendly?

Yes, Zelania skincare range is Vegan-friendly and formulated for the modern discerning woman (and man!) All of the ingredients are sourced from nature and from the soil. Zelania’s overall ingredients policy is not to use any ingredients that are grown artificially or in the laboratory, but instead it must be grown and harvested from mother earth.

Do I need to apply the Night Crème every night, or can I skip some nights?

This is entirely up to you and your personal preference. Zelania products are designed for daily usage so we recommend applying the Night Crème each night after showering and before going to sleep. This will allow for the active superfruits ingredients to penetrate the skin dermis layer for effective and visible results.

Do I need to apply Day Crème moisturiser if I am using foundation or a primer?

Yes, we suggest that you first apply the Day Crème with its antioxidant properties to infuse into your skin throughout the day for long lasting and effective skin food and hydration. You can then apply your favourite primer or liquid or powder foundation for an even and brighter complexion.

Can I use the Eye Gel Crème to help repair dark circles around my eyes?

Yes, Zelania Eye Gel Crème is specifically formulated to target the sagging and dark areas around the eye. Its gentle yet effective ingredients are scientifically proven to help reduce the appearance of drooping eyelids, dark circles and crow’s feet.

How much product should I use when applying it on my skin?

You only need a very small ‘blob’ size amount to cover the area that you are applying it to. For example, for the Day Crème the airless pump is designed to eject 1ml per squeeze. You press the pump into your fingertip, then you activate the cream by rubbing it together causing the heat from the friction to activate the natural molecules before applying to your face around the cheeks, forehead, neck and decolletage area.

Does your SPF Sunscreen Day Crème (Day Cream SPF15) contain any harmful chemicals or banned substances?

Our commitment to our environment and our users is unparalleled because we only get one planet to live in and pass to future generations. Therefore when developing the Zelania sunscreen formula, we elected to leave out nasty and harmful chemicals that are damaging to both our environment and our reefs so we rejected the use of harmful ingredients such as Oxybenzone and Octinoxate. This advanced active Day Crème with SPF15 is the perfect catalyst for providing long lasting day moisturisation and protection against the harmful effects of Ultraviolet rays (UVA and UVB rays), in line with USA FDA and European skin care standards.

What is the common misconception when it comes to ‘natural’ skincare?

In the past decade, the word ‘natural’ has been a hype word that is overused for marketing purposes. Natural could mean different things to different people. It can sometimes be difficult to truly understand the meaning of the word depending on what stage of the raw material processing is/was natural. For example, Jojoba Seed Oil can be grown and collected using natural methods but later extracted using chemical processing techniques which leads this product to be classified as natural due to its origins, but in fact it is no longer natural due to its processing step. 

Zelania is committed to producing New Zealand’s first natural and luxurious brand that uses only the best natural ingredients, no chemical processing, at clinically proven effective levels for the benefit of you and your skin. When using Zelania skincare, you can be 100% confident your skin is getting the best nourishment available with natural ingredients that are second to none from every step of the process from planting, to harvesting, to processing, to production, right down to the final skincare product you’re holding in your hands.

How can I differentiate between a ‘good’ and ‘bad’ ingredient when choosing a skincare product for me?

This purely comes down your preference and how much research you put in. There are many skincare brands and products available both in retail stores and online so you are spoiled for choice. We strongly recommend that you do your research and investigate if this product is aimed at your area of concern. Zelania offers a unique blend of superfruits that is specifically targeting antioxidant cellular activity for younger and smoother skin to combat the signs of physical aging.

Do skincare products really work and do they provide long-term lasting benefits for my skin?

Yes, choosing the right product with the right ingredients and using it long-term can have powerful and positive effects on your skin and ultimately how you feel. We strongly recommend you choose a product that is suitable for your skin type. If in doubt, consult with your medical GP to help you find the right product is suitable for you.

What makes Zelania skincare products unique?

Zelania skincare products have been developed with one goal in mind and that is you and your skin. Zelania employs a unique blend of natural superfruits sourced from NZ and Australia such as grapes, kiwifruit, kakadu plum and raspberry; shown clinically to have antioxidant and anti-aging properties. 

Our proprietary bespoke blend of natural ingredients is specifically and scientifically engineered in the lab for over 5 years with senior chemists distinguished in their fields during the R&D phase (research and development). The Zelania ethos is to employ exotic, effective and natural ingredients that are rich in polyphenols and glycans, delivered safely to the skin targeting oxygen free radicals and other daily skin aggressors.

Preservatives - how do you ensure the product is preserved and safe to use? What preservatives do you use?

Luxury skincare means that every step we undertake is different to that of other skincare brands. We elected to use the latest and most natural preservative systems derived from the soil from sugar cane, coconut oil and star anise. Zelania skincare ‘promise’ meant that we will never use any nasty chemical preservatives that can induce long term skin irritation.

Are the fragrances in your products natural and safe?

Zelania skincare products contain natural fragrance designed specifically for sensitive skin. We utilise the most expert perfumer in New Zealand globally renowned for developing unique scents to the discerning user. Our fragrance is 100% natural and is compliant with the International Fragrance Association (IFRA).

Do your skincare products contain any nasties and/or chemicals?

The Zelania “Promise” is to create formulations that are natural, clean and trustworthy. This is why Zelania skincare is free from:

  • Alcohol
  • Chemical preservatives
  • Formaldehydes
  • Mineral Oils
  • Phthalates
  • Parabens
  • SLS (Sodium Lauryl Sulfate)
  • Sulphates (or Sulfates)
  • GMO ingredients 
  • Artificial colourings or fragrance
  • No animal testing

Orders and Payment

How can I avoid wrinkles and look after my skin?

Skincare routine is your best weapon against wrinkles and visible signs of aging. Good quality skincare is more than just labels, it’s about results. Your skin is made up of 3 layers: epidermis, dermis and subcutaneous fatty tissue. The two predominant proteins are Collagen and Elastin that are responsible for skin structure and overall appearance. As you age, these proteins are found less in the body and their ability to reproduce are compromised. This is why good quality effective skincare is essential in ensuring the delivery of nutrients and deep hydration to your skin’s dermal layer and thus boosting the body’s natural protein production.

Can I buy Zelania products from department stores or retail shops?

Presently Zelania skincare products are exclusively available online. Any updates about our department partners and retail stockists will be advertised on our website and newsletter updates.

Can I become a Zelania stockist?

We are actively looking to partner with wholesalers and partners that share our vision that all women deserve to feel comfortable in their own skin.

What type of payments do you accept?

We accept major credit cards such as Visa, Mastercard and American Express. We also accept Paypal payments and Afterpay.

Shipping and Delivery

Does Zelania ship internationally to my country?

Zelania headquarters is located in beautiful Auckland, New Zealand. We do ship internationally anywhere in the world (standard global shipping & handling fees will apply).

How can I track the status of my order?

You can check the status of your order by signing in into your Zelania account profile, click orders and it will give you a tracking number to check the delivery status of your product. We will send you an email letting you know when your order has been shipped and on its way to you.

Returns and Refunds

What is your product return policy?

For Zelania return policy, please click the link here.

General

Can I be the first to know about new product launches or events?

Yes, we would love for you to join our journey and sign up to the Zelania family to receive the latest news, updates, blogs and product launches. You can sign up here: Newsletter Signup

How can I contact Zelania Skincare?

We would love to hear from you. Should you wish to contact us, please send an email to support@zelania.co.nz